Website popup

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Occasional Visitor

Website popup

CC recently offered to create a website pop-up for email-capturing that automatically appears when the website is visited. I took advantage of that offer, and am pleased with it -- but I wish to edit the pop-up. How do I do that?
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Moderator

Re: Website popup

Hi @GordonW80

 

Thanks for posting in the Community! I took a peek at your account and I do see that you're using a pop-up to collect email addresses from your website; however the pop-up you appear to be using is a 3rd party application. It appears as though you're using Privy for the pop-up. Since it's created by a 3rd party we, unfortunately, are not able to troubleshoot and edit the pop-up, but Privy does have their email address listed here for support. I hope that they are able to assist you with editing that and please don't hesitate to reach out if there's anything else we can do to help. Thanks!

Natalie B.
Social Media Marketing Manager

View solution in original post

1 REPLY 1
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Moderator

Re: Website popup

Hi @GordonW80

 

Thanks for posting in the Community! I took a peek at your account and I do see that you're using a pop-up to collect email addresses from your website; however the pop-up you appear to be using is a 3rd party application. It appears as though you're using Privy for the pop-up. Since it's created by a 3rd party we, unfortunately, are not able to troubleshoot and edit the pop-up, but Privy does have their email address listed here for support. I hope that they are able to assist you with editing that and please don't hesitate to reach out if there's anything else we can do to help. Thanks!

Natalie B.
Social Media Marketing Manager

View solution in original post

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