Weekend Service

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Occasional Contributor

Weekend Service

It looks like my  problem is an old one, which — if nothing else — makes me feel less inept.

Like others, I often work on  mailings during the weekend  . . . and as a relative newcomer to CC, I still get stuck when  problems arise.  Searching for answers in the knowledge base and from the community is even more frustrating — mainly because the answers on both are rarely exactly what I'm looking for, so end up wasting even more time and energy.

 

"Live Help," even for just 3-4 hours on each weekend day would be a big help to me.

2 REPLIES 2
Highlighted
Occasional Contributor

Weekend Service

It looks like my  problem is an old one, which — if nothing else — makes me feel less inept.

Like others, I often work on  mailings during the weekend  . . . and as a relative newcomer to CC, I still get stuck when  problems arise.  Searching for answers in the knowledge base and from the community is even more frustrating — mainly because the answers on both are rarely exactly what I'm looking for, so end up wasting even more time and energy.

 

"Live Help," even for just 3-4 hours on each weekend day would be a big help to me.

Highlighted
Employee

Re: Weekend Service

Hi @CorinneS76,

 

Thank you for reaching out to us through the Community. We do provide support over the weekends through the Community and also through social media. These streams are monitored over the weekend. I suggest that once you arrive in the Community, to create a post within our Knowledge and Support board. You also have the option to use social media to reach out to us. You can find these two options through the Help Center. With that being said, please let us know if you need assistance with anything else.

Lucas_D
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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