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Welcome Campaign

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TimS4019
Occasional Participant
‎03-13-2023 03:53 PM
‎03-13-2023 03:53 PM
I created my first welcome campaign on March 9th. I manually added a contact using the app but the welcome campaign did not trigger? The new contact was also added on the 9th and this is the first time I manually added a contact using the app so not sure this had anything to do with the welcome campaign not triggering. Thoughts? The welcome campaign is showing as live...
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William_A
Moderator
Moderator
‎03-13-2023 04:39 PM
‎03-13-2023 04:39 PM

Hello @TimS4019 ,

 

Welcome emails only trigger off of sign up form additions, not manual list additions / uploads from you. An automation series (as in one that can potentially have multiple steps) would be needed for list addition triggers beyond just a sign up form add.

 

See also:

Automation overview

Automation creation

Automation tips


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

View solution in original post

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2 REPLIES 2
William_A
Moderator
Moderator
‎03-13-2023 04:39 PM
‎03-13-2023 04:39 PM

Hello @TimS4019 ,

 

Welcome emails only trigger off of sign up form additions, not manual list additions / uploads from you. An automation series (as in one that can potentially have multiple steps) would be needed for list addition triggers beyond just a sign up form add.

 

See also:

Automation overview

Automation creation

Automation tips


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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TimS4019
Occasional Participant
In response to William_A
‎03-14-2023 09:19 AM
‎03-14-2023 09:19 AM

Okay, good to know. Thank you for the quick response. 

 

Tim 

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