Community Home
Get Help
Events & Webinars
Ideas
Groups
Resources
MyRewards
 

Welcome Email Paused

SOLVED
Go to solution
SherylJ8
Campaign Collaborator
‎03-30-2022 02:04 PM
0 Votes
‎03-30-2022 02:04 PM

I've had our automatic Welcome email Paused on March 15, but I resumed the welcome email today. I am wondering if the welcome email will now be sent to those who signed up during the Pause period (from March 15 to now)? Is there a way we can send those who didn't receive the automatic welcome email? 

Labels:
1 ACCEPTED SOLUTION
Amanda_G
Employee
Employee
‎03-30-2022 06:50 PM
0 Votes
‎03-30-2022 06:50 PM

Hi @SherylJ8 , 

 

When an automation is paused, any emails added during that pause will not be added to the queue to be sent the Welcome email. You would need to manually add those contacts to their own list, and then copy the email as a regular email campaign and schedule it out to that list.


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

1 REPLY 1
Amanda_G
Employee
Employee
‎03-30-2022 06:50 PM
0 Votes
‎03-30-2022 06:50 PM

Hi @SherylJ8 , 

 

When an automation is paused, any emails added during that pause will not be added to the queue to be sent the Welcome email. You would need to manually add those contacts to their own list, and then copy the email as a regular email campaign and schedule it out to that list.


Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Upcoming Webinars
Apr 23
Community Conversations: SMS Marketing - Activate, Regulate, Communicate!
2PM - 3:00 PM EST
Register now

Support Tips

  • Avatar

    Support Tips

    Social Media

    "There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will

    See Article
  • Avatar

    Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
  • Avatar

    Support Tips

    Welcome Your Audience

    "Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick

    See Article