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Welcome Email not working

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Occasional Participant

Welcome Email not working

I have created a welcome email at it is not sening to my newly signed up contacts. What shall i do

7 REPLIES 7
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Moderator

Re: Welcome Email not working

Hello @user863293 ,

 

It looks like we've been talking about this issue on social media. Feel free to follow up there if you have any additional questions.


William D
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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Occasional Participant

Re: Welcome Email not working

Hello, William! I get in in touch with your support in messenger and he helped me with this. He suggested that I make a welcome email to send manually for future sign-ups. I find it too much of a hassle.

 

I hope this issue be fixed soon.

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Employee

Re: Welcome Email not working

Hello @user863293,

 

Can you please provide me with some more information about how these contacts are signing up to your newsletters so I can do some additional research on why they may not be receiving your Automated Welcome Email? Thank you! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Participant

Re: Welcome Email not working

Hi Zoe, 

I've created a landing page for every sign-up and I set that the welcome email be sent to all sign-up contacts but as I've checked, it was not being delivered so I've created a manual welcome email where I've sent to all signed-up contacts and resends to new additional ones. 

Yesterday, i found out with one of my friends that even my manually sent welcome emails was not able to arrive but i as I've seen on the report and thru email, it was confirmed to be sent to those emails.

 

You know, I'm having a hard time monitoring these unsent emails to my contacts. I hope you could help me with this. Thank you!

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Moderator

Re: Welcome Email not working

Hello @user863293 ,

 

At this point with the manual emails also not being received, despite our reporting showing them as sent, it would probably be best to reach out to our Deliverability team.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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Occasional Participant

Re: Welcome Email not working

Hello,

 

Somebody from your team reached out to me via email and helped me with my problem. I was just waiting until tomorrow because she asked me to wait for 72hour process time.

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Moderator

Re: Welcome Email not working

Hi @user863293 thanks for giving us this update! Please let us know if there is anything else we can assist with in the meantime.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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