Welcome Email not working

[user863293]

I have created a welcome email at it is not sening to my newly signed up contacts. What shall i do

[William_D]

Hello @user863293 ,

It looks like we've been talking about this issue on social media. Feel free to follow up there if you have any additional questions.

[user863293]

Hello, William! I get in in touch with your support in messenger and he helped me with this. He suggested that I make a welcome email to send manually for future sign-ups. I find it too much of a hassle.

I hope this issue be fixed soon.

[Zoe_H]

Hello @user863293,

Can you please provide me with some more information about how these contacts are signing up to your newsletters so I can do some additional research on why they may not be receiving your Automated Welcome Email? Thank you! 

[user863293]

Hi Zoe, 

I've created a landing page for every sign-up and I set that the welcome email be sent to all sign-up contacts but as I've checked, it was not being delivered so I've created a manual welcome email where I've sent to all signed-up contacts and resends to new additional ones. 

Yesterday, i found out with one of my friends that even my manually sent welcome emails was not able to arrive but i as I've seen on the report and thru email, it was confirmed to be sent to those emails.

You know, I'm having a hard time monitoring these unsent emails to my contacts. I hope you could help me with this. Thank you!

[William_D]

Hello @user863293 ,

At this point with the manual emails also not being received, despite our reporting showing them as sent, it would probably be best to reach out to our Deliverability team.

[user863293]

Hello,

Somebody from your team reached out to me via email and helped me with my problem. I was just waiting until tomorrow because she asked me to wait for 72hour process time.

[Frankie_P]

Hi @user863293 thanks for giving us this update! Please let us know if there is anything else we can assist with in the meantime.