I am paying $20.00 a month and I thought it was to get my contacts set up and some order to them.....but I have yet to hear fr
om someone. and it's been a while....so what is the $20.00 going to every month?.
Hello @CathyJ017 ,
Can you elaborate a bit on what you mean by getting your contacts set up? Taking a look in your account, it looks like you already uploaded a list of contacts, and it looks like you'd started an email campaign and a lead generation page, but never published them.
Additionally, it looks like you submitted a cancellation and refund request earlier. That is currently in our Billing's queue, however it may take longer than the normal 1-2 business days for them to process the requests. If you'd like a faster resolution, I suggest call in.