What does awaiting confirmation mean?

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What does awaiting confirmation mean?

What does awaiting confirmation mean?
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Moderator

Updated: October 2017

 

Great question!

When you enable confirmed opt-in for your account we use this status to let you know who hasn't responded yet. Confirmed Opt-in (a.k.a. double opt-in) is the strictest way to obtain permission to send email campaigns. It requires a contact to respond to an email confirmation in order to be added to your list. If the contact doesn't respond, he or she won't receive any further campaigns from you and will be listed as awaiting confirmation.

Unfortunately, you can't email these people, move them, or export them from the account unless they confirm their interest.  Check out this FAQ for more information.  

Hannah M.
Community and Social Media Support

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26 REPLIES 26
Regular Participant

Hi everyone.

I just started using the confirmed opt-in feature. A friend of mine told me he did not receive the confirmation email (and says it's not in his junk folder).

Is there a way to resend it? If not, what's the best way to deal with this? I know that even if people get them, they will invariably not be able to find them.

Thanks.  Tom


Tom, What happens if he signs up again? Does it let him or does it reject him saying his sign up is pending or something? I've never done any testing in this area. I'm not sure if the opt-in circuit has a time out. Regards, Tony

 

Thanks for your suggestion Tony. That's a good idea. I may call the support line and see what they say. It seems to me this problem will surface quite a bit. Tom

Tom, Many don't see that side of it because they don't use OPT-IN. If that's not used perhaps this user becomes of the many of emails that don't get opened that we're always worrying about. Its is a popular domain the user is on? Regards, Tony

Wish I could edit my posts. 😞

Occasional Participant

I am not sure what the Awaiting Confirmation button is for....I don't want my account to get terminated. Do your contacts have to click on this before you send the email to them??? Just curious

No confirmation is needed unless you are using double opt in option.
Moderator

Updated: October 2017

 

Great question!

When you enable confirmed opt-in for your account we use this status to let you know who hasn't responded yet. Confirmed Opt-in (a.k.a. double opt-in) is the strictest way to obtain permission to send email campaigns. It requires a contact to respond to an email confirmation in order to be added to your list. If the contact doesn't respond, he or she won't receive any further campaigns from you and will be listed as awaiting confirmation.

Unfortunately, you can't email these people, move them, or export them from the account unless they confirm their interest.  Check out this FAQ for more information.  

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!

View solution in original post

Why are the people who responded to a link on our website to get our enews awaiting confirmation?  I didn't add them; they have asked to to added to the list.

Thanks for posting. It sounds like you have Awaiting Confirmation turned on. When these users sign up to join your list they recieve a Confirmed Opt In email. If they don't click the link to confirm their interest in that email they would be stuck as "Awaiting Confirmation" in your account. Check out this FAQ for more! 

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

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How to you resend the Confirmation email?

 

Hi Frank.

 

Unfortunaterly the Confirmed Opt in Email cannot be resent. They will need to click on the link in the original email that went out in order to opt in. Check out this FAQ for more information on how Confirmed Opt In and resending works.

Melissa M
Community and Social Support Intern

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Occasional Participant

i do not like the Opt-in or out function.. not sure how my contact list attacxhed this function... just all of a sudden my people are not getting my eblasts thru constant contact and dont know about a confirmation email?  How do i get rid of this function?  Everything i see about this business simply confuses the issue of how to correct/remove this function so my list can get their information weekly sometimes daily. If i can't get this fixed I might be forced onto  or another service and I have been with CC for several years now.. Help Help Help

Hi @DaveS29

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today!

 

I'm sorry about the confusion surrounding the Confirmed Opt-In. You may turn it off using these instructions. You may also reach out to our Account Review team about the existing contacts sitting in Awaiting Confirmation.  In the meantime, if you need any further assistance, please feel free to reach out to us here. 

 

Thank you for choosing Constant Contact. Have a great day!


Adrienne B.
Community & Social Media Support

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Participant

I have 34 emails there... what is this telling me? Do I need to do something to make them active? Please advise, thank you.

Hi @TarynF5 

 

Thanks so much for posting. I'm happy to answer your question for you.

 

Contacts that are in the Awaiting Confirmation category are contacts that you had sent a confirmed opt-in mailing to that did not click the link to be on your mailing list.

 

The only way that they can be put on your list is to click that link that was in that initial email, or you can contact them via phone or directly in person and ask them to click that link or to sign-up via our Join MyMailing List link that we have in your account.

 

I apologize for any inconvenience. But since they never confirmed you will not be able to email them from within Constant Contact or outside Constant Contact.

 

Check out the FAQ below for more information:

 

A confirmation email

 

Hope this helps!

Participant

I have 2045 contacts that are "Awaiting Confirmation" some of which signed up with our website form so I believe they really intended to sign up. How can I remind them to confirm their request to be on our newsletter list? Thanks.

Hi @CarltonG3 

Great question. Unfortunately you cannot resend the confirm opt-in email to the contacts who are on awaiting confirmation from your account. Instead we recommend contacting these people via phone to ask them to re-sign up. You can get your Join My Mailing list link right in your account if you do not have it on your website or Facebook page already.  

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!

Can you image calling 2000 people?    Really?