What does awaiting confirmation mean?

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What does awaiting confirmation mean?

What does awaiting confirmation mean?
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Updated: October 2017

 

Great question!

When you enable confirmed opt-in for your account we use this status to let you know who hasn't responded yet. Confirmed Opt-in (a.k.a. double opt-in) is the strictest way to obtain permission to send email campaigns. It requires a contact to respond to an email confirmation in order to be added to your list. If the contact doesn't respond, he or she won't receive any further campaigns from you and will be listed as awaiting confirmation.

Unfortunately, you can't email these people, move them, or export them from the account unless they confirm their interest.  Check out this FAQ for more information.  

Hannah M.
Community and Social Media Support

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26 REPLIES 26
Regular Participant

Is there any way to 'tickle' contacts from which I am awaiting confirmation?

HI @HVLMedia

You cannot use Constant Contact, or any other email delivery tool, to send another email to those who have not responded to your confirmation email.

If you attempt to email to any address that has not responded to your confirmation email, your Constant Contact account will be terminated.

However, you may contact people in the Awaiting Confirmation category either by telephone or direct mail to ask them to resign up for your list. 

Hannah M.
Community and Social Media Support

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Frequent Participant

Going through my address lists, I find a gentleman who signed up through the web site - but his name is listed as "Awaiting Confirmation." I can find nothing I can do to change this. I'd be delighted to "confirm" him, ie admitting him to being able to receive mailings - but nothing I do seems to change his status.

Hi @JohnS4388

Awaiting confirmation indicates that the contact hasn't confirmed their interest in getting your emails. To get him back as an active contact you would need to ask him to resubscribe to your mailing list. A simple way to do this is to direct him to your website or Facebook page signup boxes. If you don't have these set up there are other ways, check out this FAQ!

 

Thanks, 

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

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I literally cannot believe this. We have nearly 8000 "awaiting confirmation" users WHO SIGNED UP FOR OUR EMAILS.

Hi @millie2007

 

 

I apologize for any confusion of these contacts that are in awaiting confirmation! I took a peek at your account and can see you have spoken to our Account Review support about your contacts in the past. It looks as if you may have had to send a Confirmed Opt-In email to your contacts, but were not required to turn it on for the future. Sending out a Confirmed Opt-In to your contacts will cause all contacts who have not yet responded to remain in awaiting confirmation. This is done to help make sure you are working with the most updated version of your contact list to help avoid and bounces or possible spam reports. If you have any further questions, please reach out to our Account Review team directly.


Frankie.P
Community & Social Media Support

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