What is our net transaction fee after a refund?


What is our net transaction fee after a refund?

Constant Contact lists the transaction fees they impose on top of those from our chosen payment method(s)


Our question is: when we refund a transaction, are we charged again, or are any of the fees from constant contact refunded to us (if so, how much)?  We need this information to calculate the total cost to us of a refunded transaction.


Hello @IKRCC,


Thank you for reaching out to the Community! That is a great question. We do not charge transaction fees on refunds, and I do apologize for any inconvenience but they also will not be refunded back to you from past purchases. Thank you! 

Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.