What is our net transaction fee after a refund?

IKRCC · ‎03-20-2021

Constant Contact lists the transaction fees they impose on top of those from our chosen payment method(s)

Our question is: when we refund a transaction, are we charged again, or are any of the fees from constant contact refunded to us (if so, how much)? We need this information to calculate the total cost to us of a refunded transaction.

Zoe_H · ‎03-21-2021

Hello @IKRCC,

Thank you for reaching out to the Community! That is a great question. We do not charge transaction fees on refunds, and I do apologize for any inconvenience but they also will not be refunded back to you from past purchases. Thank you!

Zoe H.
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