What size should I make a background image?

Occasional Participant

What size should I make a background image?

Trying to use one of my own images as a background, however no matter how big i make it (currently at 2000x2000 pixels), the image 'repeats' itself on the background of the email when it gets to about half way across. This is leaving it looking disjointed and unprofessional... any advice?background issue.jpg

Top Answer
Amber_L
Employee

Hello @MatthieuC5,

 

Thank you for your feedback on this. The reason that the background is set to tile is because every one of your subscribers will view your email on a different sized monitor or device. If the image didn't tile, it would instead stretch to fit their screen, and wouldn't give you the desired effect. Our developers are looking into a solution for this and I'm more than happy to let them know that you would also like this feature. In the meantime, we have resources for backgrounds that will tile seamlessly or you can use one of the ones already built into our tool, to ensure that your email looks just the way you want it to. 


37 REPLIES 37
Employee

Hi @JenOTL!

 

Thank you for reaching out to the Community with your questions. When it comes to what size to have your images we do suggest them to be 600 pixels in width or less. In fact, here’s a helpful FAQ we have to help when uploading images. At this time our background images will tile itself to fill the screen. However I would be happy to pass along your feedback for the ability to further customize the background images.

 

Gwendolyn B
Customer Engagement Specialist
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Regular Participant

Hi Gwendolyn, 

I'm having the same issue. No matter what I change the pixel size to, the image still repeats itself and doesn't fill the entire background. 

 

KateB

Hi @WLC_vl

 

I apologize you aren't able to customize your background image to fill the screen as you would like. Unfortunately, at this time our background images only have the ability to tile itself. Being able to to customize the way background images fill the screen is a feature request I would be happy to submit for you.

 


Frankie.P
Community & Social Media Support

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Regular Participant

"Being able to to customize the way background images fill the screen is a feature request I would be happy to submit for you."

 

Yes, please do that.

Hello @DillonC8. I have tracked this feedback in your account as well. I did want to point out that this article from our Help Center which talks about background images does provide some information on images tiling. Hope this helps!


Caitlin M.
Community Manager
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I am having this same problem--has this issue been resolved?

Hello @DonN083. At this time, we are not able to prevent a background image from tiling. I apologize for any inconvenience this may cause but we are looking into ways that our customers can have more control over the appearance of a background image and I will submit your feedback over to our engineers. 


Caitlin M.
Community Manager
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Regular Participant

Please make this update ASAP, it is extremely frustrating to have the background images tile themselves automatically.

Thank you!

Hey @MarkB00,

 

Thank you for providing your feedback on the Community!

 

I have passed this feedback to have more control over image formatting along on your behalf. I apologize for any inconvenience this may have caused. Please let us know if you have any other questions.

 

Thanks and have a great day!

 

Evan G.
Customer Engagement Specialist
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Occasional Participant

This needs to be a priority. Most any basic website coding can scale a background image or tile it - your choice. Is there any update on this yet?

Hello @ElizabethG0,

 

Thank you for coming into the Community with your concerns.  We don't currently have an ETA on when this might be added, but I can absolutely make sure that your account is tracked as someone that is requesting this, so you can be contacted once the change is implemented.

 


Aaron_H
Community & Social Media Support

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Occasional Participant

is there any update for this problem....still having the same issue 1 year later

Hi @JeffM36341

 

Thank you for checking in! We are still tracking feedback on this problem and verifying the issue as well as creating a resolution. I have added your feedback and requested you be notified when there is any change in status. Please feel free to reach out should you need anything else.

 

Thank you for choosing Constant Contact. Have a good weekend.


Adrienne B.
Community & Social Media Support

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I also like to submit this to the development team. I am experiencing the same issue. 

Hi @JessicaC9,

 

Thank you for your feedback! We also suggest you submit your feedback to our Help Center so our engineering team can review that as well!

 

Thank you and have a great day!


Zoe H.
Community & Social Media Support

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Occasional Participant

A year later and still no update

Hi @Sueski99

 

Thank you for reaching out to the Community about this! Background images are currently set tile as to not distort it. If your newsletter is large in length, a single background image could stretch or become very distorted. I apologize we don’t have a time estimate of when a feature to better control your background image will be available. It is however something we’re tracking feedback on and submitting to our engineers.


Frankie.P
Community & Social Media Support

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Is there any update on the status of this feature?

Thanks!

BV

Hello @PeterMartys

 

Thanks for reaching out to us in the Community for an update! We know that being able to have one background image as opposed to a tiled background is an important feature for customers such as yourself to have. While we don't have an update on this for you at this time, I have tracked your desire for this feature in your account and forwarded to the appropriate teams for review. 

 

Please feel free to reach back out if you have any other questions or concerns. Have a great day!


Alex S.
Community & Social Media Support

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Unfortunately this has been an issue for a long time now, and it's not a difficult fix to expect especially when paying $500/month to CC. We don't build our emails to look sloppy. We build them to look clean, well designed and thoughtful. They should look crisp when a user opens them. Tiling the background makes the design work we put in look sloppy, at no fault of our own.

 

No matter how clean our design is, we either have to opt for no background or one that will tile. This isn't a good solution considering it's 2019 and not difficult at all for CC to make this happen.