What size should I make a background image?

Occasional Participant

What size should I make a background image?

Trying to use one of my own images as a background, however no matter how big i make it (currently at 2000x2000 pixels), the image 'repeats' itself on the background of the email when it gets to about half way across. This is leaving it looking disjointed and unprofessional... any advice?background issue.jpg

Top Answer
Amber_L
Employee

Hello @MatthieuC5,

 

Thank you for your feedback on this. The reason that the background is set to tile is because every one of your subscribers will view your email on a different sized monitor or device. If the image didn't tile, it would instead stretch to fit their screen, and wouldn't give you the desired effect. Our developers are looking into a solution for this and I'm more than happy to let them know that you would also like this feature. In the meantime, we have resources for backgrounds that will tile seamlessly or you can use one of the ones already built into our tool, to ensure that your email looks just the way you want it to. 


38 REPLIES 38

I am experiencing this same issue. The patterns and current background are not enough anymore, it seems plain. But every time I find a background I like, it is very difficult to get it to fit properly. The tiled feature is more hurt than help, I wish there was more customization within the program, especially here. There should be some simple settings that allow to choose whether it is a tiled background, or if the image should stretch and so on.

 

Hello @ChristinaB47. I can certainly understand how you would want the background pattern to display properly in your campaign. We are collecting feedback to see how else we can improve our third-generation editor when it comes to background images and being able to control how a background image tiles. This article from our Help Center has some more information about inserting a background image with a seamless tile that you might find helpful.


Caitlin M.
Community Manager
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Great info! I set my sole image (ocean view with sun shining) to 800 wide by 2250 height and it was perfect!

Chuck

Hi @charlesb4067 

 

Thank you for giving us this update! We are happy to hear this sizing has helped. Please let us know if there is anything else we can help with in the meantime.


Frankie.P
Community & Social Media Support

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Participant

If you use desktop backgrounds it doesn't leave the line down the middle and fills the entire page. Hope this helps, it really helped me!

This did not work for me it still auto-tiled :frown: 

 

What are you using?

 

Thank you!

Hello @CaliforniaC,

 

Thank you for reaching out to the Community! At this time we do not have a way to stop an image from tiling. I apologize for any inconvenience this may cause but I would be more than happy to track your feedback so you can be notified with any updates. 

 

 


Zoe H.
Community & Social Media Support

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Participant

I have found that if I format the image to 1920 x 2160 (add more here if your email is longer) pixels, I am able to have the background flow without creating the line/ tile look.

 

Hope this helps.

Hello @ForrestB36,

 

Thank you for that feedback! Making your image larger can potentially help with making your background image look how you want it. Take a look at our article on determining your image file size and dimensions before you upload your pictures to help with this process. 

 

Have a wonderful day! 


Zoe H.
Community & Social Media Support

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Occasional Participant

So almost two after the first message no update yet ?

 

 

 

The competition does it... 

constant.PNG

 

 

I guess is fine because :

 

Hi @MyName

 

Thank you for reaching out to the Community about this! Background images are currently set tile as to not distort it. If your newsletter is large in length, a single background image could stretch or become very distorted. I apologize we don’t have a time estimate of when a feature to better control your background image will be available. It is however something we’re tracking feedback on and submitting to our engineers.


Someone from ConstantContactStaff
Community & Social Media Support

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Employee

Hello @MatthieuC5,

 

Thank you for your feedback on this. The reason that the background is set to tile is because every one of your subscribers will view your email on a different sized monitor or device. If the image didn't tile, it would instead stretch to fit their screen, and wouldn't give you the desired effect. Our developers are looking into a solution for this and I'm more than happy to let them know that you would also like this feature. In the meantime, we have resources for backgrounds that will tile seamlessly or you can use one of the ones already built into our tool, to ensure that your email looks just the way you want it to. 


Amber_L
Community & Social Media Support

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Amber, 

 

We have entirely **responsive** websites. Responsivity is an expectation in 2019. This issue is so antiquated that it's making Constant Contact look foolish and I'm close to pulling my clients off of it and moving them over to , who is updating their platform. 

 

In fact, each and every serious request that I've put in over the past 4 years has never been worked on, nor have I gotten a response on them. They're things more important than this tiling issue. However seeing that this ask has been around for this many years, and that this many people have been requesting the "feature" (if you can even call it that at this point... we're literally asking for our background not to look like bad 1995 clip art) it's becoming clear to me that Constant Contact isn't really trying to innovate. This is laughable for "innovation". Sorry for being so frustrated about this but it's just so thoughtless and inconceivable that CC would deliver a robust, wonderful software, then miss the boat entirely on something as easy to fix as A BACKGROUND????????

Hello @TiffanyB541,

 

Thank you for your feedback on this. We do completely understand how important it is for your emails to  look perfect. At the moment we need the images to tile so the background image you choose doesn't stretch to fit your screen and look unprofessional. We do apologize that we haven't found a solution yet but you will be notified when we do! We appreciate all the feedback we receive and it is all submitted to our engineering team. Thank you! 


Zoe H.
Community & Social Media Support

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Regular Participant

Perhaps as a stopgap since the developers can't find solutions more than 2 years after the first post, Constant Contact would at least load in more options for templated backgrounds and seasonal options. Easy option to at least help with the issue. 

Regular Participant

Let's just be honest about this issue. Constant Contact doesn't care about it. They view the onus on their customers to navigate it. 

Shows you the level of care they have for fixing a commonly frustrating and dysfunctional piece of their service. I imagine with the leadership Gail Goodman is providing, many critical elements are falling through the cracks. 

Hello @TiffanyB541,

 

Thank you for your feedback on this popular question. We will be sure to submit it as well for review and you may see changes in your editing soon! Thanks for your patience. 

 

 


Zoe H.
Community & Social Media Support

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Occasional Participant

3 years later...