When I add a Text Box to my email and change the Font color, it changes the colors on all the layers

MazellaB
Participant

When I add a Text Box to my email and change the Font color, it changes the colors on all the layers

This has not been happening before.  What can I do? Every time I create a text box and change the font, it changes the color on all the layers surrounding everything.  Help!!!!!?

3 REPLIES 3
William_D
Moderator

Hello @MazellaB ,

 

Is the issue still occurring for you? When I made a copy of your email and tested in the campaign, I wasn't able to recreate any of the color changing issues described. If the issue is still occurring, does performing any basic connectivity troubleshooting alleviate it at all? Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live, including screensharing to see the issue as it occurs.


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William D
Community & Social Media Support
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I just saved my work and started again the next day and it was working fine.

I send out an email to my Senior Adult Group at my Church on Tuesday night. They look forward to it.

Hello @MazellaB,

 

I am happy to hear that it is working fine now, please see the troubleshooting steps in the article linked above if this does start happening again. Thanks! 


Zoe H.
Community & Social Media Support

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