When I go to the DASHBOARD

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Occasional Advisor

When I go to the DASHBOARD

When I'm flipping between Home/Campaign/Contacts icons...and land back on the Dashboard...I find the Registration Button has gone to 'RED' and the Registrations are 'CLOSED'...!!! I have to click on the button to 'OPEN' the Registrations over and over again...!! This is very bad...very bad..!! I don't want my invitees to come to the Registration page and get a message that REGISTRATION is CLOSED...!! Please get this one fixed ASAP...!! Thanks...
1 ACCEPTED SOLUTION

Accepted Solutions
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Honored Contributor

Re: When I go to the DASHBOARD

Hi @FashionMattersChicago 

 

I'm sorry to hear that this is happening for you. I just went into your account and I kept clicking around to the 3 areas you mentioned and the Registration has remained Open and Active for me the entire time. Is it possible that someone else is working within your account and editing the Event? If they are, it would close the Event in order for them to make their changes.

 

If this happens again, please let us know. 

View solution in original post

7 REPLIES 7
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Honored Contributor

Re: When I go to the DASHBOARD

Hi @FashionMattersChicago 

 

I'm sorry to hear that this is happening for you. I just went into your account and I kept clicking around to the 3 areas you mentioned and the Registration has remained Open and Active for me the entire time. Is it possible that someone else is working within your account and editing the Event? If they are, it would close the Event in order for them to make their changes.

 

If this happens again, please let us know. 

View solution in original post

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Occasional Advisor

Re: When I go to the DASHBOARD

Hi Marissa_R:

Would that hold true if someone were ‘registering’ for our event? There shouldn’t be anyone else making any changes to our CC Event Landing page or Registration page.

I’ll admit that people could be either registering or ‘looking’ at the site…since we just went ‘live’ a few days ago.

But this has been a ‘recurring’ problem for our account. I’ve personally had the experience at on 4 previous occasions. With one of these, one of my peers sent me a message that they couldn’t register because it said it was closed.

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Moderator

Re: When I go to the DASHBOARD

Hi @FashionMattersChicago 

There isn't a limit to the number of people who can register at once so this wouldn't cause it to close and reopen. If you or a peer see this happen again please try to get any of the following information for us.

 

- A screenshot of the page

- What browser/version this is in

- If refreshing the page makes a difference.

 

I'll keep running some tests to see if I can replicate this in the meantime. Thanks again!

Hannah M.
Community and Social Media Support

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Occasional Advisor

Re: When I go to the DASHBOARD

 

Thanks Hannah...will do...!

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Occasional Advisor

Re: When I go to the DASHBOARD

Hannah...

 

I was just testing out this issue...and if you do the following you may be able to see the 'red closed' flash by...!

 

1. go to the Dashboard

2. go to Edit Event (golden Rod button on the right top of screen

3. pick one of the three choices
When the screen flips to allow an edit...the Registration button flashes red and then reverts to 'green'..!

So...this is the code that needs to be looked at...to see if there is a bug in the code or a buffer field that is not getting cleared.

It's ok when it reverts to 'green' open...it's when it doesn't that we have an issue..!!

I've also seen this when two people are working on the same page...like when I've worked with CC Customer support and we're both testing and changing and viewing.

 

If I see it in this state, I will take a screen print of the image.

I'm using FireFox Mozilla version 35.0.1 on a Windows 7 PC.

 

thanks again....

 

 

 

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Honored Contributor

Re: When I go to the DASHBOARD

Hi @FashionMattersChicago 

 

Thank you so much for those instructions. I was able to replicate this in your account in the Chrome browser. I have escalated this to our specialists who are looking into this for you and will follow up with you when they have more information.

 

For me, it just flipped to Closed and then back to Open. It didn't stay on Closed. 

 

Thanks again!

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Occasional Advisor

Re: When I go to the DASHBOARD

thanks so much...!!  I'll wait to hear from someone...!

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