When email is sent to Outlook address, subject line has [] at the end of the text.

SusanS725
Participant
0 Votes

When email is sent to Outlook address, subject line has [] at the end of the text.  I did not insert the [] characters in the original subject line.  Never had this problem before.

1 REPLY 1
Amanda_G
Employee
0 Votes

Hi @SusanS725 , 

 

I certainly apologize that you are experiencing this display issue on Outlook. I took a peek at your account, and sent a test of the most recent email (created 10/21) to myself in Outlook. I was not able to see those brackets on my end, nor was I able to find any existing defects we are aware of for the issue.

 

I recommend grabbing a screenshot of the issue, and then giving us a call at 866-289-2101 so that we can troubleshoot with you further on your specific device. We will also need to know what kind of device you are receiving the test on, and what version of Outlook you are using, so make sure to have that handy as well! 


Amanda G.
Community & Social Care
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