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When someone scams my account

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Regular Visitor

When someone scams my account

Please make customer support available 24/7. My account was scammed last night. I started getting emails from people I did not know. They were responding to an email that I did not send. When I checked my Constant Contact account, scammers had added more than 6,000 new contacts. I deleted the 6000+ new contacts and changed all of my security settings. Tonight when I am checking to make sure my account is still secure again, you have deactivated it. Sigh... I tried calling Constant Contact last night. I tried to chat with support, but found no one is available on the weekends! I. Am. NOT. Happy.

2 REPLIES 2
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Regular Visitor

Re: Security breach * urgent *

Hi, Eilegoh, my Constant Contact site was hacked last night..... I am . I did not send the emails to anyone. Sigh... Unfortunately, Constant Contact is not available for support on the weekends, therefore, all I could do is reset my security settings and delete over 6,000+ "contacts" that were not mine. Apparently, your email is on their list. I am also bewildered by the breach! :(

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Employee

Re: When someone scams my account

Hello @EmmaleJ,

 

We apologize for the experiencing you are having, we completely understand how important it is to get these situations corrected as fast as possible. We will definitely submit your feedback to the correct people on Constant Contact having chat and phone support over the weekends. To get assistance on your account please give our Account Review department a call. I hope you have a wonderful rest of your day. 


Zoe H.
Community & Social Media Support

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