Where is the option to 'view in browser' in an email now?

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Occasional Participant

Where is the option to 'view in browser' in an email now?

I'm converting an old customer over to a new template and I've noticed that the option that said 'having trouble viewing this email? Click here to view in a browser' is missing. Did I miss something?

1 ACCEPTED SOLUTION

Hi @B2F 

 

The good news our engineers have added this feature back in our email campaigns! You can insert a "View as Webpage" link in your email.

 

3ge-text-toolbar-insert-dropdown-menu-view-as-webpage-step1.png

 

3ge-insert-view-as-webpage-link-overlay-insert-button-step23.png

 


Frankie.P
Community & Social Media Support

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28 REPLIES 28
Occasional Participant

I want the ENTIRE email to show in a web browser, not just sections.  Why can't you just add View as Web Browser back in?  My partner says he can't find the style sheet option either.  What we're having to do is go back to old emails make in the legacy format and copy and change them.  Is there a way we can revert back to using legacy?

Regular Participant

Also, why are there extra "stray" spaces in some words? It doesn't match the email and makes it look like a mistake. Very unprofessional looking and therefore unusable.

@FB-user

 

Thank you for reaching out to the Community! I'm sorry to hear there are extra spaces in some words within your email. We definitely want to take a look into this issue!

 

Please email us at social_support(at)constantcontact(dot)com with your username, the name of the email campaign you are working on, and a reference to this post and we will investigate further!


Taryn Leinweber
Community & Social Media Support

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Regular Participant

Hi Taryn_L,

I emailed the information as requested about 3 weeks ago and have not heard back.  Do you have any an update?

Thanks!

Hi @FB-user

 

We see you have requested an update on this through email as well. We have followed up with you through there! Please let us know if there is anything else we can assist with in the meantime.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

@GaryB858

 

Thank you for your reply to the Community! In our 3GE editor, we no longer have access to the HTML code or style sheet because the templates are hard coded. I will certainly submit your feedback to our developers on adding this feature back to our new templates.

 

The option to View As Webpage should show your whole email when clicked on, not just sections. Thank you!


Taryn Leinweber
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

 

Agree.  Removing the web view option for the entire email was another bad decision.  CC must have stopped doing user tests before removing features.

 

Hello @AITPChicago ,

 

You can still preview emails for both desktop and mobile formatting. You can still insert View As Webpage links. VaW links don't go live until the email campaign has been sent out, since they use the share link / permanent url.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.