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Why Can't I See My Thumbnail

GayleM855
Regular Participant
‎07-23-2021 11:28 AM
‎07-23-2021 11:28 AM
I need to look at the newsletter itself but the website won't allow it. I keep getting the reports, but I need to double check something in the ACTUAL newsletter, which the website WILL NOT allow me to see. I'm only allowed to see the reports.
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1 REPLY 1
William_A
Moderator
Moderator
‎07-23-2021 04:19 PM
‎07-23-2021 04:19 PM

Hello @GayleM855 ,

 

Some browsers or slower internet speeds may cause the thumbnails to not display unless explicitly promoted to. Are you receiving an error message when you click on the Show Image icon, or when clicking the eye symbol and Preview icon on the email's reporting page?

 

Screenshot 2021-07-23 151708.jpgScreenshot 2021-07-23 151754.jpg

 

Does performing any basic connectivity troubleshooting alleviate the issue at all? Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 


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William A
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