Why Suspended?

JimC97
Participant

Why Suspended?

Some recipients were bounced as suspended accounts, even though you show that they opened the last email I sent. Why do you suspend them, and how can I un-suspend them?

1 REPLY 1
Tiago_R
Employee

Hello @JimC97,

 

Thank you for reaching out to us. I apologize to hear some of your contacts are bouncing even though it shows they opened the email. To better explain what is going on with these contacts, it would be extremely helpful if you could email us at social_support(at)constantcontact(dot)com with your username, the email addresses that are currently bouncing and a reference to this post, we would be happy to take a better look at it. 

Tiago_R
Community & Social Media Support

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