Why deactivate my account ?

First-NameL969347 · ‎01-24-2018

Just submit my security info & you disable my account.

Tiago_R · ‎01-25-2018

Hello First-NameL969347,

Thank you for reaching out to the Community. I apologize for any inconvenience this may have caused you. If you would like to know more about the account deactivation I would kindly ask you to call in to our Account Review team to go over your account as this may include account sensitive details. Click here to view the hours and contact phone numbers for that team.

Tiago_R
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing

user087732 · ‎09-03-2019

I have had the same problem. Having to phone a US number during their business hours is not really support. I am on a 30 day trial. If this is what they call customer service, I will not be continuing with their services.

William_D · ‎09-04-2019

Hello @user087732,

Thank you for reaching out to us. Due to account security, I'd recommend reaching out to our Account Review team, which includes 24/7 assistance and international offices in addition to our US-based offices.

If you have any additional questions or concerns, feel free to reply to this thread or create a new one, and we'd be happy to assist.

William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.