Why does your program shut down so often when I am in the middle of writig an announcement?

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Occasional Contributor

Why does your program shut down so often when I am in the middle of writig an announcement?

This is a real pain in the butt!!

1 REPLY 1
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Moderator

Re: Why does your program shut down so often when I am in the middle of writig an announcement?

Hello @DanH7367 ,

 

We're sorry to hear you've had some trouble with website connectivity while editing your emails. For troubleshooting can you answer some of the following questions:

  1. Does the website lock you out, or are there any specific error messages?
  2. Do the issues only occur while editing campaigns, or does it happen elsewhere in the site?
  3. What internet browser are you using? Does switching browsers or using Incognito / Private mode alleivate the issue at all?
  4. Does clearing your browser's cache (not the passwords, just the cached files and images) alleviate the issue at all?

William D
Community & Social Media Support

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