Why is that I can't change my plan?

ThomasG181 · ‎02-07-2021

Why is that I can't change my plan? Why I am being over charged?

Frankie_P · ‎02-08-2021

Hi @ThomasG181 the pricing on an account is based on both the email plan you are under along with the amount of active contacts stored in your account. Users can change your pricing level for future months by downgrading to our basic Email Plan if you are under our Email Plus Plan, or even deleting any unneeded contacts. With that said I can see you were able to speak with our phone support directly. If you have any further questions please give a call back into our Support at these hours and numbers.

Frankie.P
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