Why is there a line over email address

JayB81
Participant

Why is there a line over email address

Checking my "Reporting" section & noticed some lines over email address? What does this mean? Please advise. Thanks

1 REPLY 1
Brigitte_P
Employee

Hey there @JayB81 

 

When looking at the exporting of a sent email, seeing crossed out email addresses can indicate a couple things. If you see a..

  • Blue crossed out email address - This indicates that since the email was sent out, the email address for this contact has been altered or changed in some way (i.e changing a typo in the email address)
  • Black crossed out email address- This indicates that since the email was sent out, this contact has been deleted

This should be what you are looking for, but please do not hesitate to reach out if you have any additional questions on this!

 


Brigitte P
Community & Social Media Support

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