I'm finding that my emails are not filling up the page (side to side). I don't see on the 'templates' where it shows the width of the final emailed product. They are coming across so small that they're not legible. I would like them to show up both in the 'preview pane' and once opened as much wider than they are.
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Sorry for the confusion. You can get your image ready to upload to your Library by making sure it has the right height and width, resolution, file size, and file type. This protects the image's quality and prevents errors during the upload process.
If you are using the 2GE editor then it is possible that putting in an image larger than it’s designed dimensions could stretch the email. Stretching the email will make it wider than the designed dimensions and could cause display issues. If you recently put in an image and your email is suddenly wider than what you began with, resize the image smaller and the email should go back to the proper size.
If you are using our 3GE editor then you will not run into the problem of stretching but I do recommend getting your images ready for upload by following these steps.
I hope that helps!
Updated: August 2017
I can help you with that.
There are a few things that may be causing extra white space in your block or email design and depending on what it is will depend on how to get rid of it. A lot of times space is due to an extra return inserted that just needs to be deleted. To see if this is the case put your cursor in the blank space and if you see your cursor blinking in the empty space then select the backspace or delete button and it should get rid of it.
If you are using the 2GE editor then you can actually remove the space from the HTML of the block.
Click here to find the steps to Resize a block through the HTML code of the block. But instead of inserting the height code, remove it entirely. This will give the block its default height and help get rid of the extra space, see our FAQ here.
If you are working with our 3GE then we have the option to remove the padding from an image but not text. To remove the padding from an image right-click on the image and select Padding. Select "Image Padding" to increase the padding or deselect "Image Padding" to decrease it.
Have a great weekend!
I am having the same issue. There was no height in the HTML code to begin with, but I still have ALOT of "white space" above and below the logo in my text box that I cannot seem to get rid of. Am I doing something wrong?
Sorry to hear this is giving you trouble. I'm happy to take a look and explain what is happening for you. Can you let me know the name of the email you are working on? Also, please let me know I have permission to take a look in your account for this information. I won't work in your original email so no worries about losing any information!
Please take a look at "CTCT Schmersal". I have removed the space from the logo block for you. I ended up removing the large amount of padding that was in the block adding space on the left, right, top and bottom. Here's a piece of your code:
You will see I highlighted where the padding is. I lowered it to 5 pixels but you are welcome to play with this number! Check out my copy (feel free to use it if you want) or test this in your own version.
Please let me know if this helped!
Sorry I am having one other issue with the same email. I added a full image above the header but have white space at the bottom of the block. Following the example you gave me with the HTML code, I looked to adjust the padding, but all the padding values are 0. Is there a way to eliminate this space? Thank you!
I'm glad to hear that worked! In the case of the header it looks like there is a non-breaking space under the image. In the code that looks like this:
You just need to delete that out and the space will be removed.
I'm having the same issue. Can you let me know how to delete the extra space at the bottom of my email?
- you have permission to go into the Summer 2015 Newsletter email.
Thanks for your help,
HI @NicoletteS8 (Katie),
Check out the email named "CTCT MNCH@JSI Summer 2015 Newsletter" in your account. There was a preset height in that block that needed to be removed so it would shrink to fit your content.
Once you have inserted your images into your email, you may need to resize them so that they fit within a block or with the content that you have. There are a few ways to resize your images. If you want your image to fit the width of the block you are working in, you can click the gear icon at the top right corner of your image and choose “Fit to Block.” This will automatically resize the image for you and adjust it to the width of the block.
If you want to resize your image but not fit it to the width of the block you have a couple of options. You will want to get to the Customize window for images. To get to this you can either double click on the image in the block, or click on the gear icon and choose resize. This will bring you to a screen like this:
From this screen at the bottom you will see a slider bar; if you move this to the left it will make your image smaller, while moving it to the right will make it bigger. This allows you to resize the image by seeing the visual change. The other way to resize from this window is towards the bottom right hand corner, you can resize by pixels. This will allow you to set a specific pixel height or width for an image. By default all resizing edits made to an image will keep the original proportions of the image. If you want to edit just the height of width of the image without it keeping proportions, click on the padlock icon. You will now see the padlock looks like it is “unlocked.” This will now allow you to change the dimensions individually.
Please note: These changes will be made for the one block that you are working on, and will not become the default size for the image. If you want to change the default size, try editing the image.
The logo file I have in my image library states it is 595 pixels wide (it's our company logo with a header design that should extend the width of the email template per our branding). But when I "create an email" and it pulls this file into the logo block, the size has shrunk by more than half and centered it.
Is there a way to pull the image in at 100% size automatically?
When I create a new email, it places the logo automatically like this (at 250px wide):
I need it to look like this but without any white space at top or right; it does not allow me to "fit to block"):
Thanks for posting about this. I took a look and even made a copy of one of your emails to test this out. Here's what I found.
First, your logo image is 595px wide. It should drop in at 595px wide unless the logo block has a preset logo width that is different.
Do you start with a new template every time or copying an old one? The email I took a look at used the "Basic wide right" template and when I started new with this template the logo filled the full width. Are you using a different template I can take a look at?
In design and preview modes, everything looks great. But if I send a test email the column widths are significantly reduced causing severe wordwrap and formatting issues. I've sent this test email to both Yahoo and gmail email accounts and the results are the same. I've checked the Style Sheet for left, right and template widths (it's one of your standard 2 column templates) and they all sync to 600 with no padding. The email name is Coltrin Coding - August 27th (1) and I give you permission to log in and look at it to help resolve this issue.
I'm sorry that you're having difficulty with how your email is displaying in the product vs previews in Yahoo and Gmail. While it does state in our Style Sheet that the full width is 600, it definitely appears that this is stretched out and that is causing the email layout to be not formatting properly.
Are you wanting the full template to be the 600px?
I went and made a copy of your email and named it MRCopy. I went and removed the line you had put in the block with "Price Reduced Due to Our Generous Sponsors". By removing that line and saving the block, your email has returned to the 600px. But then I started having issues with that right pane being longer than the left. I had my specialists take a look and now you can view the T2 copy within your account.
They were able to combine 2 blocks at the very bottom so that there was no longer stretching down the right pane. They also updated the style sheet to actually reflect the left to be 618, right 170, totaling 788. Tests sent to Yahoo and Gmail are now perfect.
If you have any other questions please let us know!
Marissa, thank you for your help. Obviously, this fixed the problem. However, I am an engineer and a power user and would love to understand better what happened, so that I can avoid or address the problem in the future. If you don't mind...
...Can you eleborate on what led you to go to the block with the line "Price Reduced Due to Our Generous Sponsors" and remove that line?
I've run across this problem from time to time before and haven't discovered the common denominator that causes one block or line of text to trigger this behavior (narrowing of the columns) while other blocks and text strings maintain the column and overall message widths.