Width of email

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Width of email

I'm finding that my emails are not filling up the page (side to side).  I don't see on the 'templates' where it shows the width of the final emailed product.  They are coming across so small that they're not legible.  I would like them to show up both in the 'preview pane' and once opened as much wider than they are.

1 ACCEPTED SOLUTION

Hello there, 

Sorry for the confusion.  You can get your image ready to upload to your Library by making sure it has the right height and width, resolution, file size, and file type. This protects the image's quality and prevents errors during the upload process.

If you are using the 2GE editor then it is possible that putting in an image larger than it’s designed dimensions could stretch the email. Stretching the email will make it wider than the designed dimensions and could cause display issues.  If you recently put in an image and your email is suddenly wider than what you began with, resize the image smaller and the email should go back to the proper size.  

 

If you are using our 3GE editor then you will not run into the problem of stretching but I do recommend getting your images ready for upload by following these steps.

 

I hope that helps! 

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121 REPLIES 121
Regular Participant

Can I make the email templates wider?
Regular Participant

Can you? Yes? Is this recommended? No. The templates are optimized to display the most information possible in an email client window. Most of these are limited in size to about 640px, so the templates have been designed accordingly to prevent the need to scroll side-to-side.

Regular Participant

I have been sizing 800 across for years with no problem. I used to do this with Constant Contact. I came back to find this option was no longer available or hidden. Would you like to tell us how? It's OUR choice and we pay to use your service. 

Hello @DanA85 ,

 

It appears you're responding to a decade-old comment. At this time our current email editor's default width is 600-650 pixels wide (with exception for a few specialized pre-built templates). This is the most recommended setup used by the majority of email clients for properly displaying the email in both Desktop and Mobile. If you're wanting to create a wider email, I'd suggest taking a look at the Custom Code editor.

Additionally it looks like you've replied in this thread and others regarding the same issue. Those responses will redirect here.


William D
Community & Social Media Support

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Regular Participant

How do I do this? The issue is that we have several long articles and the viewers will have to scroll and scroll and scroll to get through everything. We are concerned they will not make it through all that we have written. Here are three ideas/questions: 1. Is there a way to compress all the article blocks and people can uncompress an article block to read its contents? They can then recompress the block when finished to begin reading the next article. Ideally more than the heading would remain in the compressed state - maybe just the first paragraph as a teaser. 2. Can you have a link to a pop-up window that would present a .pdf file of the entire article? It would be nice if the pop-up was somehow contained with in the Constant Contact site so we are not just loading Adobe. The email can have a teaser first paragraph... followed by a link to open the .pdf. They could also easily print that one article. 3. Can you hyperlink to other pages within the email for the continuation of an article that is too long for the first page (similar to traditional multi-page newlettters)?

Regular Participant

How do I do this? The issue is that we have several long articles and the viewers will have to scroll and scroll and scroll to get through everything. We are concerned they will not make it through all that we have written. Here are three ideas/questions: 1. Is there a way to compress all the article blocks and people can uncompress an article block to read its contents? They can then recompress the block when finished to begin reading the next article. Ideally more than the heading would remain in the compressed state - maybe just the first paragraph as a teaser. 2. Can you have a link to a pop-up window that would present a .pdf file of the entire article? It would be nice if the pop-up was somehow contained with in the Constant Contact site so we are not just loading Adobe. The email can have a teaser first paragraph... followed by a link to open the .pdf. They could also easily print that one article. 3. Can you hyperlink to other pages within the email for the continuation of an article that is too long for the first page (similar to traditional multi-page newlettters)?

I've found you can expand the width while still allowing the document to be printed without losing any of the content side to side by changing the size of your logo or image at the top of your mailing. Requires a bit of trial and error, but you can gain some space without compromising the viewing on the email client or printed version.

Regular Participant

When resizing images in an email, I often want to set a particular width and have the height auto adjust. 

I know it will do it in percentage terms, but I want to set a fixed number of pixels wide and have the height auto-resize.  Is that possible?   Or must I resort to the calculator?  (And math is NOT my strong suit! 🙂

Thanks

Regular Participant

I highly suggest that you resize your images in a graphics editor and not do it using the system. Your results will be much better. I suggest the free graphics editor Gimp, which is as powerful as Photoshop with a much better price!

Regular Participant

I highly suggest that you be more helpful. Are you part of the Constant Contact team?

 

Hello @DanA85 ,

 

We apologize this thread didn't give you the answer you were looking for. We can see you also asked a similar question elsewhere in the Community. We have responded to that post with further information.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

DadBlaze, many thanks for taking the trouble to answer. Your comment seems to end precipitately, though. Did you finish typing it or was it truncated in some way? However, based on the fact that there are times when I will want to use the resizing feature anyway, my question still stands. Can I set the width to be fixed, and have the height auto-resized?

Regular Participant

es my question as well and DadBlaze isn't being very helpful, "You can" but "not advised" I have 25 years doing this and just came back to Constant Contact to find limits that were not there before. 

Hello @DanA85 ,

 

We apologize this thread didn't give you the answer you were looking for. We can see you also asked a similar question elsewhere in the Community. We have responded to that post with further information.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Participant

Hi All, looking to add an email list signup form on a ssl secured page.  All the buttons and forms end up using:

http://visitor.constantcontact.com/d.jsp

Having this embedded obviously throws a security warning, but changing the link to https breaks the link.

Anyone have any success putting a subscribe form on an ssl page??

thanks

I am looking to do the same, from what I have read, the API does not support SSL - it may be something we have to get CC to work on for us.

Occasional Participant

I recently replaced a header image which was 799px wide.  (The instructions on the Add Image page said less that 800px.)  Then my messages all ran over the right margin. 

During a nice chat discussion with Stephanie T, I was told that it should be less than 600px, which solved the problem.

Bad instructions on the Add Image page.

Hello,

I need help. I insert mi image on the company logo block but i want it to look the same width as the background color, how do I do it?

The logo has a picture and as such has a fixed width. The background color fills in no matter what width the browser. Best bet is to stick with a 600 pixel wide logo.

If you are proficient with css, you can edit the style sheet so the background of the block is the same as your logo background. Wishing you success
Puzzle Master, Solutions Consultant
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