WooCommerce purchase list into CC doesn't work if contact already exists in CC

PattieH94
Participant

WooCommerce purchase list into CC doesn't work if contact already exists in CC

I have linked Constant Contact to WooCommerce so that everyone who has purchased our event pass will go into an email list. The idea is that then we will send an email out to them all with the link. The problem is, if they already exist in Constant Contact under another list, it isn't adding them to the WooCommerce list. Is this a setting I am missing? I don't want to manually add these names.

1 REPLY 1
William_D
Moderator

Hello @PattieH94 ,

 

Our higher level technical team that handles integrations troubleshooting accepted the case. To help with their troubleshooting, could you please reply directly to the email I sent to your account's primary email address? Please include some examples of affected contacts, as well as the name of the list(s) WC should be syncing to.


William D
Community & Social Media Support

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