Wrong Unsubscribe reason

Consulting & Training

Wrong Unsubscribe reason

I am new here. Just sent out my first two emails. I got two unsubscribes for the reason "I did not sign up for this". They both did. I reached out to them to clarify why they were getting it. At least one of the two is willing to change his reason. How can this be fixed?



Hi @MaryBethN91


Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you this weekend.


That's a great question. While there isn't a way to adjust the unsubscribe reason within Constant Contact, the contact can certainly resubscribe to your contact list should they choose to. Here are the instructions to do that. I will certainly submit your feedback about adjusting the reason within the system. Please feel free to reach out should you need anything else, we are always happy to assist.


Thank you for choosing Constant Contact. Have a great day!

Adrienne B.
Community & Social Media Support

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