I truly apologize this is the experience you've had with our Support! In fact we ask that you please email us at social_support(at)constantcontact(dot)com with the username you signed up with as well as a description of the experience you encountered. We will certainly follow up with the appropriate department and submit feedback on this sales agent. In the meantime, though we are unable to go into an account's billing details here in the Community, I do want to make sure you're assisted and would be happy to share some basic information on our pricing and billing process. Our pricing is based on the plan you have purchased and the number of active contacts stored in your account. Though we have our pricing page, you can see these different levels and all the features include in your price through the Plans & Pricing section of your account.