I just for our yearly report and the figures seem way off. For instance it says that The best time to send is Thursday at 3:00am and that is the hour for the most opens. I have never sent an email at 3:00am and I doubt people are opening our emails at that hour. Also it says the number of campaigns is 101. That is about double of what we sent. ????
Hello and thank you for reaching out to The Community. We are very sorry that your year-end report was not reflecting your account correctly. We would be happy to look into this for you to see what may have happened and see if we can get you the correct information.
We have taken a look at the year in review available in your account. In fact we were able to definitely see a difference in campaigns sent. Your accounts shows about 55 being sent from 7/13/2018-7/13/2019, not 101 as stated in the report. I apologize there is no available workaround for this experience. We have however created a ticket in your account with our advanced level of support for further assistance. A member of this team will reach out to you directly with any further updates.
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