Thank you for bringing this to our attention. We apologize for your experience with longer than usual hold times. We do not usually have such long wait times for speaking with our support department. I recommend trying earlier in the day or later in the evening as that is when volume tends to be at its lowest. While billing inquiries do have to go through our Billing department, I did want to highlight the many different ways to get support from Constant Contact, including chat! Check out the Contact Us page here.
I have also submitted your feedback regarding wait times to the right people. Thank you!
Thank you for getting back to me. I was able to speak with a representative yesterday afternoon and resolved my issue. To clarify, my initial call was made at 9:15 am yesterday morning and the chat function repeated told me that my issue could not be addressed using the chat.
I am happy to see that you received the assistance you were looking for. There are many different situations that will require a call to one of our departments. But feel free to reach out to us with any other questions. Have a great day!