The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

You suck!

New Member

You suck!

I called you in May to cancel my account and all other managed accounts. I see that one of the managed accounts is still open and presumably we're still being billed for this. The 'Chat with us' link on your website doesn't work and so I called Billing Support (from a cell phone in the UK!) and was kept waiting for 16 minutes before hanging up.


Have you any idea how very irritating it is to have to call with a complaint and, rather then speak to someone, to be played Liberace's back catalogue in the background whilst a woman with seemingly serious dental issues tries to advise me on email campaigns????


Your templates could have been created by a 5 year-old and your customer service is woeful.


Please call me back on +.


Thank you!


Re: You suck!

Hello @JohnD959,


Thank you for the feedback. I can appreciate the frustration you feel and I apologize for the experience you have had. I reviewed your account and from what I can see, all accounts associated with your partnership were canceled. If that’s not the case, then we definitely want to take a look and see what is going on. I have forwarded your case to our Partner Support team so they can do further research on this for you. If you would like, you can also email partnersupport(at)constantcontact(dot)com with any further questions.  

When you attempted to connect with our chat support, did you receive an error message? If so, what was it? I want to make sure I notify the right people so this doesn’t happen again in the future. Thank you. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More