Your chat hasn't worked for a month!

GuerinCatholic2004
Participant

Your chat hasn't worked for a month!

 
2 REPLIES 2
Gwendolyn_B
Employee

Hi @GuerinCatholic2004,

 

I'm very sorry that the chat feature hasn't been working for you. We would like to help troubleshoot the issue; can you answer a few technical questions for us?

Do you have any plug-ins or extensions added in the Internet browser you are currently using? If so, try disabling those one by one, until you run out or find the one that allows you to chat.

 

If this was not a solution, what happens when you try to access Constant Contact from another Internet browser? Also, can you run an Internet speed test and let us know what the up/down/ping numbers are? It usually takes upwards of 2 MBPS to get the best experience from the site. 

 

Please get back to us with these questions, and we can continue to help troubleshoot. Thank you very much in advance.

 

Gwendolyn B
Customer Engagement Specialist
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William_D
Moderator

Hello @GuerinCatholic2004 ,

 

I am following up to the issue you reported regarding chat support functionality. Thank you for your patience as we looked into this! The good news is we have received word from our engineers that this issue has been resolved. If it is still occurring or if you have any additional questions on this, please don’t hesitate to respond to this post as we would be happy to assist you further.


William D
Community & Social Media Support

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