Your chat isn't working

Established Member

Your chat isn't working


I'd like to publish a campaign. I started a chat. There's a blank screen that says "Welcome to constantcontact live chat support." Then nothing else. Are there hours that chat is available? It needs to say that. For such a high monthly fee, service should be better.

Thank you.

Judy Layne


Tags (2)

Re: Your chat isn't working

Hello @CFACC. I am sorry that our Chat feature was not working for you. Did you try using a different browser or possibly an incognito window to access chat? Were you able to access chat after posting here? I am going to reach out via the main contact email on your account with some additional information.


We want to make sure that your questions were answered. Was there anything that we could help you with here in the Community? If you needed immediate assistance, our phone Support team would be happy to take your call and assist you as well. 

Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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