Your instructions on connecting to social media.

RonaldM329
Participant

Your instructions on connecting to social media.

Not very clear and do not work. I followed all the steps from your 758 Knowledge base article, but when I get to Item 7 & 8 to schedule additional posts in future, there is no "Options>Calendar" button or link to do this. Where is it???? Also in trying to respond to your " Have a quick minute to provide some feedback questions, there is no "SEND" or "Submit" button or link to send it to you. Your customer service has always been EXTRAORDINARY, but this time Amshumala was not able to help much.
1 REPLY 1
Frankie_P
Moderator

Hi @RonaldM329 

 

I apologize you were unable to see these options as easily as you should! When you view the social share section of your email campaign, do you automatically see the post calendar on the right hand side?

2020-08-20_15-03-27.png

 

If this calendar is already showing, then the Calendar button under options will not be available. With that said I can see you were also able to speak with our phone support about using Social Share as well. Are you still in need of assistance? As for submitting your feedback, if you can please share a screenshot of your pop-up we would be happy to look into this further for you.


Frankie.P
Community & Social Media Support

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