Your phone support and customer service availability absolutely sucks!

jodym5
Participant

Your phone support and customer service availability absolutely sucks!

You guys have the absolute worst customer service portal! And absolutely no way to suspend and/or cancel my account online. I've called for hours and that annoying robot keeps apologizing and ultimately ends with a hang up. Real nice.

1 REPLY 1
Frankie_P
Moderator

Hi @jodym5 

 

Thank you for reaching out to the Community about your account. I apologize you were unable to connect with our support as easily as you should! This is definitely an experience our support team is looking into. In the meantime, I can see you were able to successfully suspend your account after all. You can unsuspend the account from the “My Account” section at any time.


Frankie.P
Community & Social Media Support

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