Your web software doesn't work properly using Safari 7.0.3

Participant

Your web software doesn't work properly using Safari 7.0.3

I am unable to cancel social media postings in relation to my email campaign. Clicking "don't share" brings up a blank box with only a ^ in it. I tried to not share since I was unable to edit the thumbnails (a blank box came up when clicking edit, with a spinning timer that spun for over 10 minutes). I'd also like email for support please, as I don't use the telephone. Thanks.
87 REPLIES 87

We are having the same issue. Please notify us when this is resolved.

Thank you.

Hi @CharlesN493

I opened a case to have you notifed when this is resolved. Thank you!

Hannah M.
Community and Social Media Support

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I am experiencing this problem as well. I have removed simple share from both Facebook and Constant contact and relinked TWICE. I still get the same unknown error message. I would like a notification when this issue is fixed. I have also tried the other suggestions of using other browsers, etc. to no avail.

Hi @jamess4305

I opened your case to the second level support team to have you notified when this is resolved. Thanks for your patience.

 

 

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!
Occasional Participant

We are having the same issue. Twitter posts fine but the post to facebook fails with an unknown error. followed the directions from earlier posts. Nothing seems to fix it.

Hello @DuroPC

 

I have opened a Case within your account and tracked this issue.  Would you like to be notified when this is resolved?  

Occasional Participant


@Samantha_O wrote:

Hello @DuroPC

 

I have opened a Case within your account and tracked this issue.  Would you like to be notified when this is resolved?  


That we be great. Yes please keep me updated.

No problem, @DuroPC. I've opened a case in your account to our technical team to have you notified with any resolution. 

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!

I am also having this issue. Please notify me when this is resolved. Thanks!

Hi @TexasChoralConsort

I've opened a case in your account to have you notified. 

 

Thanks,

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!

I have added my business Facebook page and personal page to constant contact, however it will not post as it keeps saying "unknown error". I have deleted and retried connecting with Facebook, and tried publishing all my campaigns and non of the will go through. Any reason or thought to this? It posted to my twitter and linkedin account just fine....

Hello @JoshuaC863

 

I am sorry to hear that your Simple Share post is not publishing to Facebook.  This is an issue that we are looking into and working to resolve.  If you would like I can put in a request for you to be notified when this is resolved.  

 

In the meantime, you can try disconnecting and re-connecting your Facebook pages as this has worked for some people running into this issue. If you continue to receive the error after disconnecting and re-connecting, then the other workaround is to manually post the link to your Facebook pages.  

 

 

Occasional Participant

Hello there,

 

We have just opened our account on Constant Contact and I have mailout my first campaign today.

However it seems like there are problems with 'Social Share' on Facebook. I have selected my page, my thumbnail and title but when I try to publish it says "1 message(s) could not be published. (See below)" - "There was a problem posting to Facebook. Try again or click to edit."

 

Anyone experienced the same problem? Any suggestion?

 

Thanks,

Sara

Occasional Participant

Hello Constant Contact,

 

We have just opened our account and already having some troubles - we can't social share our post and we can't contact any customer suopport. Email and chat don't work at all - could you please kindly come back to us with an answer on how to social share our campaigns?

Many thanks

Hello @SaraC7130

 

I am sorry to hear that you are running into this issue.  We are currently working to resolve the issue where the posts are not publishing to Facebook.  I have tracked this within your account, and if you would like can set up a notification to go to you when this is resolved.  

 

In the meantime you can take the URL that appears in the Simple Share window and share that manually on Facebook. 

Im having same problem

Hi @FREDC28

I am sorry to hear this. Are you seeing a message at the top of your screen to reconnect Facebook? If so, please login to your Facebook page in the same browser but another window and then return to click to restore the connection. 

 

Would you like me to leave your case open to have you notified when this is resolved?

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!

I can't get this to work!!!!!!!!!

Hello @JeffR562,

 

I am sorry to hear that you are running into this issue.  I took a look at your account and saw that you are running into an issue that we are working on.  Some customers have had success with removing the Facebook pages and then re-connecting them.  If this does not work then you can manually share the URL on Facebook.  I have also tracked this within your account and set you up to be notified when this is resolved. 

Has this issue been resolved?  I am still having same problem in Dec 2015.


@JamesD131 wrote:
I have tried sharing campaigns to my twitter and facebook accounts. Twitter works fine but can not post to facebook, keep getting unknown error.

 

Hi @JohnN566

I am sorry to hear you are still having this happen. We're still working to resolve this but at this time I don't have any update. The good news is that you can still share to Facebook by copying the shortened URL I know this is not ideal and I apologize for the frustrations. Please continue to let us know if you run into things like this so we can keep pushing the engineering team for more information.

 

Thanks,

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!