account cancelled - charges

user517554
Participant

account cancelled - charges

Hi, I cancelled my account on 06/26/2020 and you are keep charging me. I want a refund of all charges after the cancellation and I want to CANCEL! Stop chargin my account. Please confirm asap!
1 REPLY 1
William_D
Moderator

Hello @user517554 ,

 

Looking at your account, you were fully cancelled and there haven't been any charges to your account since just before the cancellation. If your card is showing charges from us, then it would have to be connected to an account other than the one you cancelled with us.

 

I recommend you reach out to our Billing team directly so they can look up your card number / billing info in the system securely, and figure out where the charges would be coming from.


William D
Community & Social Media Support

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