Please follow up with me at I recently added 500 or so contacts because I forgot to setup iCapture to integrate with CC at my last event. Every week our iCapture survey changes, and I do occasionally forget. When adding a list of about 4% of my contacts I dont really see that as excessive and prompting an account review. Every week hundreds get added to our list, and to have a weekend where zero are added, and a few hundred are added a few days after does not seem suspect in my mind. I dont have a problem with the account review. I have a problem with not finding out about it until I log in, no e-mail is sent, no phone call is made. After calling and explaining what happened to the rep I just spoke to I have to then listen to him yammer on about stuff that doesnt apply to me. I wasted 17 minutes on the phone to you getting berated by your rep in the way I am running my business. I dont have a choice but to sit there and listen to this crap because you have my account held hostage. For almost $200 a month and growing, I shouldnt have to put up with that.
It's completely unacceptable to find this out when you're about to send a time-sensitive email. Nobody should use Constant Contact unless they change their practices. We're investing in a liability.
I am sorry to hear about this! I will make sure to send this feedback to the proper channels.
Thank you for reaching out to the Community! I apologize that you did not receive our message about your account being under review. We completely understand how important your business is. It looks like a little while ago you called our Account Review department and they were able to assist you! Please let us know if we can help with anything else. Thank you!
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