ad leads

GwenN32
Participant
0 Votes

why cant connect ad with facebook

1 REPLY 1
William_A
Administrator
0 Votes

Hello @GwenN32 ,

 

When I checked the error for one of the ads, I saw this appear as a reason:

 

Screenshot 2021-08-16 100651.jpg

 

I'd recommend checking the errored ads to see if they will show this screen (they intermittently showed blank screens instead a couple times when checking), then try copying one for re-submission. Beyond that, it may be an issue with the API connection, and something you may want to check your FB business pages' settings.


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William A
Community & Social Media Support