added contacts did not save


added contacts did not save

not impressed! I just spent over 30 minutes starting a new account and adding over 50 contacts to sent out an email - contacts did not save. time wasted!

Hi @GretaR61 

I am sorry to hear this has happened. Can you help with some additional information in order to troubleshoot this?


-          What browser/version are you working in? I would like to try to replicate the situation on my end.

-          Are you adding contacts in to the “Enter Contact details” box or into the “Paste names & Emails” box?

                   If you are adding contact details, what information were you adding? IE, all five fields?

-          How many contacts (estimate) do you think you were adding?

-          Did you see any error message about the page timing out?

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!