adding picture to newsletter glitches and must reopen page

RetoW9
Occasional Participant

when I add a new picture element to the newsletter i'm working on, the placeholder drags there and then when i double click it to replace it, it does not let me. clicking it just doesn't do anything. I have to save my work, close the campaign and reopen it again.

5 REPLIES 5
Adrienne_B
Employee

Hi @RetoW9 

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.

 

I'm sorry you are encountering this issue and would like to troubleshoot further with you. Can you please answer the following questions:

 

  • The browser you are using
  • Does this only happen accessing the placeholder?
  • Does it seem to occur after you have been working in the account for awhile or is this at any time you try to click a placeholder?
  • Once you have tried this can you take any other action or you have to refresh the page?

 

Thank you for choosing Constant Contact. Have a great day! 


Adrienne B.
Community & Social Media Support

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I am also having the same issue. It's happening with the placeholder image as well as other images I've added. Even after saving and exiting the campaign, none of the image changes are actually saving.

 

I've also noticed some distortion in the images I've used when emails are viewed in Outlook. Images that I set to fill the screen are thumbnail size. 

JimS05187
Participant

This has been happening to me for a year. It is very frustrating. Constant Contact, please actually address this glitch and fix it.

LCSNW-NPS
Participant

I've been experiencing the same issue for about a year now as well. It's ongoing and becomes a frustrating waste of time.

  • The browser you are using (Chrome)
  • Does this only happen accessing the placeholder? (picture "replace" only)
  • Does it seem to occur after you have been working in the account for awhile or is this at any time you try to click a placeholder? (yes, but once it begins it occurs more frequently- about ever 2-3 pictures I try to replace)
  • Once you have tried this can you take any other action or you have to refresh the page? (yes, I just can't use the "replace" function)

Hello @LCSNW-NPS ,

 

Does performing any basic connectivity troubleshooting alleviate the issue for you? That is, does clearing your cache, disabling browser extensions, or turning off ad /pop-up blockers and VPNs alleviate the issue? Does it also occur on other devices, browsers, or networks you have access to?


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William A
Community & Social Media Support
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