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all info is gone.....

New Member

all info is gone.....

All my contacts and templates have disappeared. Why would that happen?



Re: all info is gone.....

Hi @DonK539 


I can understand how important both your contacts and email campaigns are! I apologize you are unable to see them in your account. Have you or anyone else who has access to this account recently deleted contacts or any campaigns? Is it possible you were logged into the wrong account? I have taken a look at our system and can see there was more than one account registered under your name. With that said, they both have recently been scheduled to be canceled. Are you still in need of assistance of finding this information? If so please let us know. We would be happy to troubleshoot this further for you.

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