anonymous emails?

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Occasional Contributor

anonymous emails?

Is there any way to retrieve an email address from a survey recipient who in anonymous?  I have someone who is asking for follow up, but did not leave us their contact information.

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CTCT Employee

Re: anonymous emails?

Hello @LauraB755,

 

Thank you for reaching out to the Community! I do apologize for any inconvenience this may cause, but when you send your survey using the link labeled anonymous and your responses come back, we do not have the ability to see who left the response. To make sure your responses get recorded with the person's name, send out a survey invitation instead or make the contact information question in your survey required to answer before continuing to the next question. 


Zoe H.
Community & Social Media Support

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