I sincerely apologize for the higher than normal queue. There is a possibility of peaks of wait times that generally subside soon after. Understanding the inconvenience of a long wait time, I'd like to offer the other channels to reach us. You may chat with us, post here in the community or send us an email to: social_support(at)constantcontact(dot)com. You may open an online chat with us on this page, under Other Resources.
Thank you for taking the time to provide this feedback. I will be sure to pass it forward.