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app log in issue

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JoanR079
Occasional Participant
‎08-09-2021 10:21 PM
‎08-09-2021 10:21 PM

what have you done to the app?

 

What a mess - it logs me out regularly now and I have to re enter my account info almost daily - this is awful!

 

it's the worst app i have - completely not convenient - so what ever bug you have, please fix it 

 

very disappointed!!!

 

 

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William_A
Moderator
Moderator
‎08-10-2021 12:08 PM
‎08-10-2021 12:08 PM

Hello @JoanR079 ,

 

Does uninstalling and reinstalling the app make it so you stay logged in longer? Otherwise, I'd recommend calling our general support so they can get you to the Tier 2 mobile app team for further troubleshooting and information collection.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

View solution in original post

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3 REPLIES 3
JoanR079
Occasional Participant
‎08-09-2021 10:25 PM
‎08-09-2021 10:25 PM
real problem - the app now auto logs me out every day or so - so frustrating! how can this be fixed?
0 Votes
William_A
Moderator
Moderator
‎08-10-2021 12:08 PM
‎08-10-2021 12:08 PM

Hello @JoanR079 ,

 

Does uninstalling and reinstalling the app make it so you stay logged in longer? Otherwise, I'd recommend calling our general support so they can get you to the Tier 2 mobile app team for further troubleshooting and information collection.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
0 Votes
JoanR079
Occasional Participant
In response to William_A
‎08-10-2021 03:58 PM
‎08-10-2021 03:58 PM

thank you so much William - just re-installed the App and will see how it goes...and will call in if needed - thank you again for your great suggestion and solution...fingers crossed:)

0 Votes

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