Hi @HealthPromotion updating both the card on file along with the payment plan of your account is something our Billing Support can assist with! Due to account security we are unable to authorize any billing requests through the Community. But the good news is I can see you were able to speak with our Billing Department about this as well. If you have any further questions please give a call back into that team, one of our Billing agents can help find the answers you may need.
Frankie.P
Community & Social Media Support
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