background image gets deleted


background image gets deleted

The new UI doesn't allow a background image. This is frustrating. Wasting my time trying to figure out why. While i like the new UI, let me use the old one please.


Hi @Dr.NellieGrosea 


I'm so sorry to hear this is happening! I have taken a peek at your account and can see your most recent campaign was created in this new custom code editor. Though some email clients don't fully support background images, this editor does allow background images - as long as the code is correct. However, we have no way of confirming if the code is correct, because our Support agents do not design code for our customers or review them. With that said, you do always have the option of going back to our older custom code editor. This can be done by copying a previous email that was created in the older platform.

Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.