bad customer care service

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Regular Visitor

bad customer care service

Hello. i am an international customer and when i want to cancel / suspend my account, reaching out to constant contact is a big big task. in such advance days, they still work on calling method. their chat system needs to be updated as well. Called them so many times now, none of times i got to speak with a customer service agent.

1 ACCEPTED SOLUTION

Accepted Solutions
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CTCT Employee

Re: bad customer care service

Hey @FirstNameL07943,

 

Thank you for reaching out to the Community.

 

I am sorry to hear about your experience with cancelling your account. We want to ensure that you are able to get in touch with a representative that will be able to assist. Please Click Here for our contact information.

 

Please let us know if you continue to experience issues contacting our international support line. Have a great rest of your day!

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


View solution in original post

1 REPLY 1
Highlighted
CTCT Employee

Re: bad customer care service

Hey @FirstNameL07943,

 

Thank you for reaching out to the Community.

 

I am sorry to hear about your experience with cancelling your account. We want to ensure that you are able to get in touch with a representative that will be able to assist. Please Click Here for our contact information.

 

Please let us know if you continue to experience issues contacting our international support line. Have a great rest of your day!

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


View solution in original post

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