**bleep** is with the website...currently unusable. I have taken over an hour to do a simple email and now

Benaud
Occasional Participant

**bleep** is with the website...currently unusable. I have taken over an hour to do a simple email and now

**bleep** is with the website...currently unusable. I have taken over an hour to do a simple email and now cant send it?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

1 REPLY 1
Timothy_G
Employee

Hello @Benaud

 

We're sorry to hear you've been having some trouble with lag. Could you please perform the following connectivity troubleshooting steps, and let us know your responses/results?

  • Does clearing your cache (not the saved passwords, just the cached images and files) alleviate the issue?
  • What browser are you using? Does using a different browser, or using Private/Incognito browsing mitigate the issue?
  • Are there any updates pending for your browser? If so, does updating it let you through?
  • Are there any browser plugins or addons you can disable? Does doing so resolve the issue?
  • Are you using a wireless, wired, or mobile network? If possible, does changing networks or resetting your router let you through?
  • Are you using any security / firewall applications (e.g. Norton, McAfee, AVG, etc.)? Does disabling them for our website, let you through?

If none of the above steps are able to alleviate the slowness, could you please provide the name of your Internet Service Provider (ISP), and a screenshot of your speed test from fast.com, including More Info. Our higher level technical team will be able to review your speed results, and determine how to proceed from there.


Timothy_G
Community & Social Media Support

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