bounce details unavailable in reporting

UnitedChurchUnderhill
Participant

Hi- we've had issues with bounces from Consolidated Communications.  When I go to  reporting and want to see only the bounces (click on the bounce info) it brings up  all the emails on the list  the email was sent to. I only want to know which specific emails bounced.

1 REPLY 1
William_A
Moderator

Hello @UnitedChurchUnderhill ,

 

I'm afraid I'm not recreating that. When I click on the bounce number in the My Campaigns screen for a particular email, it takes me to that bounce list. When I click on it from a singular email's reporting page, it takes me to the bounces list. If the issue is that it's taking you to the Sent overview when clicking via the Reporting tab, then you can switch to the bounces via the dropdown.

 

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William A
Community & Social Media Support
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